FAQ

General Questions

Let me know something about sk8trip.com?
If I buy a gift for someone, can they return or exchange it if they don’t like it?
If I am not sure what to get someone who loves skateboarding, can Sk8trip.com help me?
If I don’t like using my credit card, can I buy items another way?
Is it cool if I ask for free stickers?
How can I submit a post or comment to Sk8trip.com?

Shipping and Returns Questions

What is your customer service contact & information?
What type of payment does Sk8trip.com accept?
Is it safe to use my credit card with sk8trip.com?
What are you return and exchange policies?
What are your US & Canada Estimated Shipping Times?
Do you offer any guarantees and warranties?

Sk8trip was born out of a desire to develop high performance products for skateboarders. By using state-of-the-art technology and high quality urethane, Sk8trip is able to deliver superior products at a reasonable cost for skaters. Want more information? Click Here.

Back to Top

Yes. As long as the item is unused and new it can be returned or exchanged. To view our returns and exchange policy click here.

Back to Top

Tell that special someone to create a Wish List. Once they have selected the items that they want, they can email the list directly to you - making your job easy!

Back to Top

At Sk8trip.com, there are two ways that you can place an order:

1.        Over the internet with our website, or

2.        Call us, at (714) 969-4141

The phone lines are open Monday-Friday from 9am -5pm Pacific Time. We only accept the following credit cards for payment: Visa and Mastercard. No checks, no money orders, no CODs and no cash.

Back to Top

If you want some free stickers from Sk8trip.com, do the following: Grab two envelopes and make one out to us and make one out to yourself. Put a stamp on the one you made for yourself and place it inside the envelope you made out to us. Drop it in the mail and your done. Send all requests for free stickers to:

Sk8trip.com
Free Stickers
17401 Nichols Street, Unit N,
Huntington Beach, CA 92647 

Back to Top

We definitely want to know what’s going on outside beyond the walls of this wearhouse. We more than welcome any kind of feedback or comment about the world of skateboarding from different perspectives. Please send us an email to info@sk8trip.com

Back to Top

You can contact us at:

Sk8trip.com
17401 Nichols Street, Unit N,
Huntington Beach, CA 92647 

Phone: (714) 969-4141

The phone lines are open Monday-Friday from 9am -5pm Pacific Time.

Back to Top

We only accept the following credit cards for payment: Visa and Mastercard. No checks, no money orders, no CODs and no cash.

Back to Top

Sk8trip.com is committed to providing our customers with a secure shopping environment. Therefore, whenever you purchase from Sk8trip.com, we protect you and your credit card information by using a secure server. For example, a browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure."

Back to Top

To return an item, you must return the unused merchandise in new condition within 30 days.

Returns and exchanges are only accepted within 30 days from the invoice date

All items must be unused and in like-new condition

Clothing must be unwashed

All shoes must be unlaced and unworn

Videos and ramp plans must be unopened

Shipping Your Return to Us - Easy as 1-2-3!

1. Simply pack all items being returned securely in the original package if possible.
2. Enclose a copy of the original packing list and the Return Form with the return merchandise. Be sure to keep the original packing list for your records.
3. Ship the return package to:

Sk8trip.com
Returns Department
17401 Nichols Street, Unit N,
Huntington Beach, CA 92647 

When we receive the return and have determined that it has not been used, we'll refund your credit card account for the full amount, minus the shipping charges (unless it's our fault that you're returning the merchandise). If the item is an exchange, you will be responsible for shipping costs. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Back to Top

US Orders

Packages are shipped out on Monday through Friday. We do not ship packages on holidays or weekends.

USPS orders have to be placed by 8am in order to be shipped the same day.

USP orders must be placed by 11am for same day fulfillment

Want to know how long it will take for your order to arrive?

USA Ground Shipping:
All USA Ground orders will be processed and shipped out quickly. The typical shipping times for these orders are below. When counting shipping days, do not include the day on which it is shipped. Ground shipping times are not guaranteed:

• Most of California (1 day)
• Most of Washington, Oregon, and Arizona (3 days)
• Most of the Midwest, Northeast, Middle Atlantic, Central South (4 days)
• Most of TX, FL, CO, LA, ID, UT, MT, NM, ME, RI, NH, OK, ND, SD (5 days)

USA Next Day:
All USA Next Day orders will be processed and shipped out quickly. That means you will receive your order the next business day, from the date it's shipped, by 5:00pm.

USA 2-3 Day:
All USA 2-3 Day orders received will be processed and shipped out quickly. Typically these packages take 2 days, however, the service guarantee is 3 days or less. When counting shipping days, do not include the day on which it is shipped.

APO / FPO:
All APO/FPO orders take approximately 7-10 business days to get to the Army Post Office. From our experience it typically takes 2 to 3 weeks for the Armed Forces postal office to deliver the package.

AK/HI/PR:
If you select ground shipping, your order will be shipped by US Post Office. These orders are delivered to the post office twice weekly and typically take 7-10 days to arrive. If you select OTHER US 2 Day service, your order will ship the same business day via Airborne or UPS. Next Day service is not available for AK/HI/PR destinations.

Canadian Orders
All Canadian order takes approximately 7-14 business days to reach the delivery destination.

Note: If you live in Canada you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely; you should contact your local customs office for further information.

Back to Top

We guarantee you satisfaction with any purchase made from Sk8trip.com. If you are not happy with all or part of your purchase at Sk8trip.com, we will refund or credit your credit card account, or exchange the merchandise. All returned items must be unused. Clothing must be clean and unwashed with all tags attached. Videos must be unopened. Shoes must not be worn and must include original undamaged packaging. All skateboards must be un-skated and in like new condition.

Please inspect your order immediately upon arrival and report any loss or damage to us immediately by calling:

(714) 969-4141

Warranties: All items we carry are warranted by the manufacturer against manufacturing defects. Note about Decks: all decks will break eventually. If you feel that your deck has broken as a result of a manufactures defect, please contact us for instructions on how to file a claim.

Sk8trip.com cannot be held responsible for problems that may arise from the use of any of these products. Please call us for information concerning specific companies' product warranties.

Back to Top